Today, public services are faced with ever increasing public expectations and societal challenges. Next to that, there is a strong need of 'collaborative public services', but people-powered public services are generally not on the political agenda. City leaders are often not aware of this “human-faced” approach.
The insight of frontline workers and the engagement and better involvement of citizens and communities are key elements for a better public service system.
CHANGE! provides exchange and learning activities for a number of cities coming from different corners of Europe, to coproduce action plans with local stakeholders about how to transform (re-design) existing social services towards a more collaborative provision, towards a people-powered service delivery. The 9 CHANGE! cities will work on identifying different parameters and creating different pathways that will enable them to move towards a people-powered service delivery.
Key elemements of CHANGE! are:
1. Public services
2. Design thinking
3. Social design
4. Ethnographic research
5. Social innovation
6. Open government
The partnership consists of the following cities: Eindhoven (Lead partner – the Netherlands), Nagykanizsa (Hungary), Gdańsk (Poland), Forlì (Italy), Dún Laoghaire- Rathdown (Ireland), Amarante (Portugal), Riga (Latvia), Skane (Sweden) and Aarhus (Denmark).
Are you interested in getting to know more about co-designing public services by mobilising people and using their social networks? Follow CHANGE! and its activities and outcomes through the website and CHANGE! social media.